FAQ's FULL SERVICE DESIGN

The term Project Management has a wide definition that offers flexibility in how it's used outside of the Full Service scope of work. We often refer to this as "Construction Hours" for ease. Examples can include:

- Coordinating with contractors and subcontractors
- Creating elevations and detailed spec drawings for millwork
- On-site visits to ensure the project is on track
- Answering pertinent information on items such as electrical plans, plumbing lines, etc
- Or other items as deemed necessary by the Contractor

FREQUENTLY ASKED QUESTIONS (continued)

WILL I BE ABLE TO SEE AND SIT ON EVERY PRODUCT?

Unfortunately, we are not a showroom and the ability to sit-test products in advance is unlikely. That being said, Delcina has undergone extensive training to learn the ins and outs of upholstery to cater to your level of comfort without ever sitting on it.

We invest in trade vendors who offer top-of-the-line products with varying comfort levels and will make recommendations based on your lifestyle needs, questions you've answered in the questionnaires, and other information. There are a lot of technicalities, but we'll work with you to find the right fit.

WHERE DO YOU GET YOUR FURNITURE & DECOR FROM?

I source products from a wide variety of places including online stores, wholesale companies, local stores, trade showrooms and catalog retailers as well. Factors such as quality, durability, location of items, client's lifestyles, etc. will be taken into consideration when sourcing products

HOW LONG WILL MY PROJECT TAKE?

The timeline for your project will vary depending on a number of factors, including the scope of work, the designer's schedule, unforeseen delays, and how quickly decisions are made. I will be able to give you a more accurate estimate during our consultation. If you have a deadline, please let me know so that we can work together to meet it.

HOW ARE PURCHASES HANDLED?

All purchases, including furnishings, accessories, window treatments, wall coverings, and more, are ordered through Sojourn Haus Design using trade sources. There are a few exceptions for contractors, but you are not responsible for purchasing anything.

WHAT IF I HAVE CONCERNS ABOUT AN ITEM?

All items and products are sent to you for approval prior to purchasing. The decision is always yours. You have 5 days to request a revision. If you have concerns about an item, please address them right away as cancellations aren't always allowed. I encourage open and honest communication and appreciate your cooperation.